AUVÉRA / ON THE WAY.

Shipping & Delivery

Your next look may travel a little further to reach you. AUVÉRA Beauty works with selected fulfilment partners, which means products in the same order can sometimes arrive separately.

WHEN WILL MY ORDER ARRIVE?

Delivery timing can vary by product, fulfilment location and destination. Where an estimated delivery window is available, it will be shown during the ordering process or in your order information. Please treat delivery dates as estimates rather than guaranteed arrival dates.

WILL EVERYTHING ARRIVE TOGETHER?

Not always. If your order contains products fulfilled from different locations, you may receive more than one parcel. Separate parcels do not mean items are missing from your order.

TRACKING

Where tracking is provided by the fulfilment partner, it will be shared once the parcel has been dispatched. Tracking can take a little time to update after the label is created.

INTERNATIONAL ORDERS

Availability, delivery options, duties and taxes can differ by destination. Any customs charges, import duties or local taxes that are not collected at checkout may be payable by the recipient, depending on local rules.

DELAYS

Carrier, customs and peak-period delays can happen outside AUVÉRA Beauty's control. If your order appears significantly delayed, contact us with your order details and we will help you check the available tracking and fulfilment information.

Need us? Use the Contact page and include your order number so we can get to the right information quickly.