AUVÉRA / CHANGE OF MOOD?

Returns & Exchanges

We want you to feel confident about what you order. Because AUVÉRA Beauty includes personal-use hair and nail products, return eligibility depends on the item, its condition and whether it has been opened, worn, altered or used.

BEFORE YOU RETURN ANYTHING

Please contact AUVÉRA Beauty before sending an item back. Do not return products directly to a supplier or to an address shown on a parcel unless we have confirmed the return instructions with you.

HYGIENE & CONDITION

For hygiene reasons, products that have been worn, tried on beyond what is reasonably necessary to inspect them, altered, cut, coloured, washed, styled, glued, applied, opened where a hygiene seal is relevant, or otherwise used may not be eligible for a change-of-mind return.

Where a return is approved, products should be returned in their original condition with the original components and packaging supplied with the item.

WRONG, DAMAGED OR FAULTY ITEM

If something arrives damaged, faulty or different from what you ordered, contact us as soon as reasonably possible and include clear photos of the product, outer packaging and shipping label. We will review the issue and arrange the appropriate next step.

COLOUR & APPEARANCE

Screen settings and lighting can affect how colours appear online. We aim to present products accurately, but small colour differences alone may not indicate a fault.

EXCHANGES

Because stock and fulfilment can vary, a direct exchange may not always be possible. Where an exchange is unavailable, we will explain the available options before you send anything back.

YOUR RIGHTS

Nothing on this page is intended to exclude or limit any rights you may have under applicable consumer law.