AUVÉRA / NEED TO KNOW.
Help & FAQs
HOW DO I CHOOSE A WIG?
Start with the fibre type, construction, length, density and colour listed on the product page. Variant details differ by style, so always check the exact option you are selecting.
HUMAN HAIR OR SYNTHETIC?
Human-hair and synthetic pieces behave differently. We label fibre type on the product page wherever it has been verified from the supplier information. Care and heat guidance should always be followed for the exact product.
HOW DO I CHOOSE PRESS-ON NAILS?
Check the listed shape, length, set size and available sizing information for the exact design. If a sizing chart is supplied, use it before ordering.
WHAT COMES WITH MY ORDER?
Package contents vary by product. We only list glue, tabs, tools, accessories or other inclusions when the supplier has confirmed them for that exact item.
WILL EVERYTHING ARRIVE TOGETHER?
AUVÉRA works with more than one supplier, so products in the same order may be dispatched separately. Tracking information will be provided as it becomes available.
SHIPPING & RETURNS
Shipping times and return eligibility can vary by product and destination. Final store-wide shipping and returns terms will be displayed before the store opens for orders.
STILL NEED HELP?
Use the Contact page and tell us which product or variant you are looking at so we can help with the right information.